Support
Here to keep you glowing.
The FAQ on the home page covers the most common questions — for everything else, a real person reads every email.
Contact
Email support@glowera.app — we reply within 1–2 business days. Include your iOS version and what you were doing when the issue appeared.
Common issues
- Camera coaching won't start: Glowera needs front-camera access. Check iPhone Settings → Privacy & Security → Camera → Glowera, then restart the session.
- Form tracking seems off: Face the camera straight-on in even lighting, about arm's length away. Tracking runs entirely on your iPhone, so good light matters.
- Restore purchases: Profile → Settings → Restore Purchases. Glowera Pro follows your Apple ID.
- Manage or cancel Glowera Pro: iPhone Settings → your name → Subscriptions → Glowera. Weekly and annual plans both cancel there.
- Reset or delete your data: Your data lives on your device — Settings → Reset clears it, and deleting the app removes everything. Email us if you want confirmation or help.